Team Inbox: All Your Conversations
One shared inbox for every channel
Overview
The Team Inbox brings every conversation - across your connected social and messaging channels - into one shared place. Your whole team can read, reply, and stay on top of customer messages without switching apps.
Where to find it
From the sidebar, open Sales > Conversations (Team Inbox).
What you can do
- See all conversations from your connected channels in one unified inbox.
- Filter by unread or search to find any thread fast.
- Reply directly and keep the whole team in the loop.
- Assign and track so nothing slips through the cracks.
Getting started
- Connect your channels (social accounts and messaging) so their conversations flow in.
- New messages appear in the inbox, ready for you or your team to reply.
Tips
- Connect every channel you use so you never miss a message.
- Reply fast - quick responses on social and chat build trust and win more customers.